Be aware there are two different things called a refund at Vidmoat. Most of what you will read about refunds concerns AI credits, not money.
AI credit refunds are automatic
When an AI run fails to deliver, its credits go back to your balance without you asking. That is the value guarantee and it is covered in the article on the AI making no changes. It costs nothing to ask for and it is not the same as a payment refund.
Money refunds on a subscription
There is no published blanket refund policy for monthly or yearly subscriptions. We are not going to pretend otherwise here. If you were charged for something you did not mean to buy, or charged twice, open a ticket with the billing category and tell us what happened. A real person reads it.
Two things that may serve you better than a refund:
- Cancelling keeps what you paid for. You are not cutting yourself off early by cancelling, so there is usually nothing to refund. You keep access to the end of the period.
- Downgrading to the free plan converts your unused time into account credit on your account, applied against a future plan charge. That is offered automatically on the downgrade path.
The one written refund guarantee
The lifetime offer has an explicit policy, stated on its terms page: 14 days, no questions, provided you have not exported more than five videos. Ask at fred@vidmoat.com and it is done.
Day passes and credit packs
These are one-time purchases that deliver immediately. A day pass ends by itself and there is nothing to cancel. Credit packs land in your balance and never expire. Neither has a stated refund policy, so if something went wrong with one, open a ticket.
Creator Studio
The $9.99 a month subscription is cancelled at its own billing page and you keep access to the end of the month you paid for.
What to include in a ticket
The date, the amount, and which product it was: a plan, a credit pack, a day pass, an expert handoff, or Creator Studio. If you are signed in we can already see your plan and billing state, so you do not need to hunt for a transaction ID.